FAQ

Travel insurance is not included in the tour price. We recommend that all guests have appropriate travel insurance before travelling to Switzerland.Travel insurance can help protect you against unexpected situations such as trip cancellation, illness, delays, lost luggage, or other unforeseen circumstances.Travel insurance is the guest's responsibility and should be arranged independently before the trip.

Switzerland's weather can change quickly, and some experiences may look very different depending on the conditions.Light rain or changing weather does not necessarily mean a tour has to be cancelled. Depending on the experience, we may adjust the itinerary, timing, or activities to make the most of the conditions.If severe weather or unsafe conditions affect your experience, we will discuss the available options with you and follow the applicable booking and cancellation terms.

Transportation is included only when specifically stated in the experience description or your booking.Private transportation or a professional driver may be arranged for certain experiences, sometimes upon request and subject to availability and additional costs.The transportation arrangements and any additional charges will be communicated before your booking is confirmed.

What you should bring depends on the experience, destination, and season.For city walking tours, we recommend comfortable shoes and weather-appropriate clothing. For outdoor or mountain experiences, appropriate clothing and footwear may be especially important.Any specific recommendations or requirements for your experience will be communicated to you before your tour.

If you have dietary requirements, allergies, or other requests that may affect your experience, please let us know as early as possible.We will do our best to accommodate your needs or advise you about what can be arranged, depending on the experience and availability.

Whether you are celebrating a birthday, anniversary, honeymoon, or another special occasion, let us know when making your inquiry.Where possible, we will be happy to explore ways to make the experience feel more personal and memorable.